It is recommended that you book in advance so as to avoid disappointment, especially at weekends and during school holidays.

• You can email or call .
• ‍All requests will be responded to within 48 hours by the events management team. An invoice will be generated and sent to you. Please note a 50% deposit is required in order to confirm your party in our booking system. (Please refer to our cancellation policy below)
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Party numbers must be confirmed at least 7 days before the day of the party. If you arrive on the day with less numbers, you will be charged as per your confirmed booking. If you wish to increase numbers, please let us know as soon as possible. While we will always endeavour to accommodate your request, it may not always be possible as we have a restriction on numbers for safety purposes and to ensure that all customers equally enjoy their experience.

The minimum number for a party is 10 people. We can, however, cater for parties of 40 + people. Please contact us directly if you require full park hire.

Please advise us of your refreshment order when you book your party, which can be done either online or telephonically. You are welcome to amend your order up to 7 days prior to the day of the party, after which your order cannot be amended. You can order extra refreshments if required.

Please arrive at least 30 minutes before your session starts. This allows you time to book in, collect your jump4joy socks and wrist band and watch the safety briefing.

Yes, on arrival you will be allocated a designated party room or area.

The birthday parents are required to be present for the duration of the party and we request one additional adult per five children so if you have 15 children we expect the parents and one other adult to be present. Most importantly please note that the parent(s) hosting the party are responsible for the children attending the party from the time they arrive until they have been collected by their own parent(s) / guardians. Parents must also be present in the party room when refreshments and the party food are being served.

As full tummies and jumping are not an ideal mix, the party begins on the trampolines and once the jumping time has expired the kids move to the party are/room where they may be served with the refreshments. No eating or drinking are allowed on trampolines for safety reasons.

If the party child has younger sibling/s they can join in if they are over 4 years of age. Please ensure that this policy is strictly adhered to. The siblings will be charged as normal party guests.

Final payment is due 7 days prior to your party booking date, but can be amended or refunded up to 7 days before the actual party. We accept cash, credit and debit card.

Parties can be amended or cancelled anytime up to 7 days before the scheduled event without any charges. If you cancel within 7 days, your refund will be subject to a late cancellation charge of R 1300 (if you book within the 7-day period the booking cannot be cancelled / moved without incurring a late cancellation charge of R 1300).